Refund Policy for Hesso
1. Refund Eligibility
1.1 We want you to be completely satisfied with your purchase from Hesso. If you are not entirely happy with your purchase, we offer a refund under certain conditions.
1.2 To be eligible for a refund, the following criteria must be met:
- The item(s) must be in their original, unused condition.
- The item(s) must be returned within 3 days from the date of purchase.
- You must provide a valid proof of purchase, such as a receipt or order confirmation.
2. Refund Process
2.1 To initiate a refund request, please follow these steps:
- Contact our customer service team at myhesso@gmail.com or +60143528802 to inform them of your request.
- Provide your order number and a detailed reason for the refund request.
- Await confirmation from our customer service team.
2.2 If your refund request is approved, you will be provided with instructions on how to return the item(s) to us.
3. Return Shipping
3.1 Customers are responsible for the cost of returning the item(s) to Hesso, unless the return is due to an error on our part or a defective product.
3.2 We recommend using a trackable shipping method to ensure the safe return of the item(s). Hesso is not responsible for items lost or damaged during return shipping.
4. Refund Processing
4.1 Once we receive the returned item(s) and inspect them for eligibility, we will process your refund within 7 business days.
4.2 The refund will be issued in the same form of payment used for the original purchase. Please note that it may take additional time for the refund to appear on your credit card statement or bank account.
5. Non-Refundable Items
5.1 The following items are non-refundable:
- Items that have been used, altered, or damaged after purchase.
- Items without a valid proof of purchase.
- Items returned beyond the specified return period.
6. Exchanges
6.1 We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and then place a new order for the desired item.
7. Contact Us
7.1 If you have any questions or need assistance with our refund policy, please contact our customer service team at myhesso@gmail.com or +60143528802.